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Buyer QuestionsFrequently asked questions
Answers for custom wall art buyers before confirming material, size, artwork details, payment, production and shipment.
Orders
What information should I send for a quote?
Please send reference images, target size, quantity, material preference, destination country and any deadline. If you have a room photo, it helps us suggest scale and finish.
Can I order only one piece?
Yes. We support one-piece custom orders, sample orders and project batch production. MOQ depends on material and complexity.
Do you sell ready-made products?
Some styles can be quoted as ready-to-produce references, while most project orders are adjusted by size, color and finish.
Custom Options
Can you make artwork from my reference picture?
Yes. We can use reference images to discuss style direction, material, dimensions and surface effect. The final design will be confirmed before production.
Can colors and sizes be changed?
Yes. Color matching, scale adjustment, frame options and surface finish can be customized for many wall art categories.
Which wall art materials do you support?
We support LED wall panels, handmade oil painting, wood relief, epoxy resin art, Islamic wall art, porcelain-style panels, canvas printing, 3D mixed media and metal wall decor.
Production
How long does production take?
Typical production time is 15 to 35 days after design and deposit confirmation. Complex large-scale work may require more time.
Will I receive progress photos?
Yes. For custom orders we can provide visual updates for proofing, production, inspection and packing before shipment.
How do you control quality?
We check material, dimensions, surface finish, color, artwork details and packing condition before final confirmation.
Packing & Shipping
How do you pack wall art?
Depending on size and material, we use protective wrap, foam support, cartons, flat wooden cases or export crates.
Can you ship internationally?
Yes. We can suggest courier, air freight or sea freight according to product size, quantity, timing and destination.
Payment
What are the payment terms?
Common terms are 50% deposit before production and 50% balance after final confirmation and before shipping.
Can I change details after production starts?
Small adjustments may be possible early in production. Major changes can affect cost and timeline, so final details should be confirmed before production begins.
Still have a question?
Send your project details and we will answer based on material, size and shipment destination.
